Terms of service
Clause 1 — Purpose
These Terms of Sale (the "Terms") set out the rights and obligations of the parties in relation to the distance sale of digital resources offered by Juan MartĂn Ramajo, acting under the trade name "Legavia" (the "Seller"), through the website milegavia.com (the "Site").
These Terms are the sole basis of the commercial relationship between the Seller and the Customer. They apply to all orders placed on the Site, without restriction or reservation.
Clause 2 — Scope
2.1 Applicability. These Terms apply to all sales of digital resources made through the Site to individual or business customers, regardless of their country of residence, provided the purchase is made through the Site.
2.2 Acceptance. By placing an order on the Site, the Customer fully and unconditionally accepts these Terms. The Customer acknowledges having read and accepted them before placing the order.
2.3 Changes. The applicable terms are those in force on the date of the order. The Seller reserves the right to change them at any time. Changed terms will not apply to orders already confirmed.
Clause 3 — Definitions
- "Seller": Juan MartĂn Ramajo, Spanish ID (DNI) 51234907S, with address at Calle Maqueda 77, 28024 Madrid, Spain, operating under the trade name "Legavia".
- "Customer": any natural or legal person who places an order on the Site.
- "Consumer": any natural person acting for purposes outside their trade, business, craft or profession, in accordance with Article 3 of Spanish Royal Legislative Decree 1/2007 (TRLGDCU).
- "Product" or "Digital resource": any digital content offered for sale on the Site (kits in downloadable PDF format).
- "Order": the act by which the Customer confirms the purchase of one or more Products.
- "Site": the website accessible at milegavia.com.
Clause 4 — Products offered
4.1 Nature of the products. The products offered on the Site are exclusively downloadable digital resources (PDF kits) for informational and educational purposes, delivered in digital form.
4.2 Product descriptions. Each product has a description on the Site setting out its main features, in accordance with the pre-contractual information requirements of Article 97 TRLGDCU.
4.3 Informational nature. The products are provided for informational and educational purposes only. They do not in any way constitute personalized legal, tax, financial or estate-planning advice. We strongly recommend consulting a qualified professional (such as an attorney or tax professional) before making any binding decision.
4.4 Availability. Products are offered subject to availability. If a product is unavailable after the order has been confirmed, the Customer will be informed and refunded in full.
Clause 5 — Orders
5.1 Legal capacity. To place an order, the Customer must be of legal age (18 or older) and have full legal capacity.
5.2 Order confirmation. Once payment is confirmed, the Customer receives a confirmation email at the address provided. This email is proof of the sales contract.
5.3 Cancellation of an order by the Seller. The Seller reserves the right to cancel or refuse any order that appears abnormal, is placed in bad faith or uses fraudulent means of payment.
Clause 6 — Purchase process
The purchase process consists of the following steps: selecting the product; providing the necessary information (name, email); accepting these Terms (confirming the order constitutes acceptance, as set out in Clause 2.2); paying through the available methods; and confirmation and immediate delivery of the content once payment is confirmed.
Clause 7 — Prices
7.1 Display of prices. Prices are displayed in the currency of the store you are shopping in: euros (€) in Spain and U.S. dollars ($) in the United States. In Spain, prices include applicable VAT under Spanish law. In the United States, any applicable sales tax is shown at checkout.
7.2 Price changes. The Seller reserves the right to change its prices at any time. The prices applicable to an order are those displayed at the time it is confirmed.
7.3 Promotional offers. The Seller may occasionally offer promotions. These offers are not retroactive and do not apply to earlier orders.
7.4 Pricing errors. In the event of an obvious pricing error, the Seller reserves the right to cancel the order and refund the Customer in full.
Clause 8 — Payment terms
8.1 Accepted payment methods. Payment is made online using the methods offered by Shopify's payment gateway (debit/credit card and any others that are enabled).
8.2 Time of payment. Payment must be made in full when the order is confirmed.
8.3 Transaction security. Transactions are protected by SSL/TLS encryption and comply with PCI-DSS standards through the payment provider. The Seller does not store bank card data.
8.4 Failed payment. If payment is declined, the order is automatically canceled and the Customer is informed and may try again with another payment method.
Clause 9 — Delivery and access to the content
9.1 Delivery method. Digital resources are delivered electronically through a download link sent by email and/or direct access after purchase.
9.2 Timing. Delivery takes place immediately or within minutes of payment confirmation. If there is a delay of more than 24 hours, the Customer is asked to check their spam folder and, if the email is not there, to contact the Seller.
9.3 Access problems. If there is any difficulty accessing the content, the Customer can write to legavia.es@gmail.com.
Clause 10 — Duration of access
Unless otherwise stated in the product description, access to the purchased digital resource is granted without a time limit. The Seller may update or supplement the content, and relevant updates will be made available to existing customers where technically possible.
Clause 11 — Customer's obligations
The Customer undertakes to: use the digital resource for personal and private use only (the purchase grants an individual, non-transferable right of use); respect the Seller's intellectual property rights; provide accurate and up-to-date information when placing the order; and not use the information in a way that is contrary to applicable law, bearing in mind the purely informational nature of the content.
Clause 12 — Seller's obligations
The Seller undertakes to deliver the digital resource under the conditions and within the time frames stated; to provide quality content, prepared with care and up to date at the time of publication, as required by the legal guarantee of conformity in Articles 114 et seq. TRLGDCU; to provide the pre-contractual information required by Article 97 TRLGDCU; and to respond to the Customer's requests as soon as possible.
Clause 13 — Responsibility
The digital resources are provided for informational and educational purposes and are in no case a substitute for personalized professional advice. The Customer is solely responsible for the decisions they make based on the content. The Seller expressly recommends consulting an attorney, tax professional or other qualified professional before making any binding decision relating to an estate or inheritance.
Clause 14 — Limitation of liability
To the fullest extent permitted by law, the Seller is not liable for indirect or consequential losses arising from use of the content. Nothing in these Terms excludes or limits the Seller's liability where Spanish law does not allow it (for example, willful misconduct or gross negligence). The Seller's total liability in respect of an order is limited to the amount actually paid by the Customer for that product. The Seller is not liable for failures caused by force majeure or by technical faults beyond its control (server, network, user's device). None of the above affects the Customer's non-waivable statutory rights as a consumer under the TRLGDCU.
Clause 15 — Intellectual property
All content of the digital resources sold is protected by Spanish Royal Legislative Decree 1/1996 (Intellectual Property Law) and Law 17/2001 on Trademarks, and is the exclusive property of the Seller. The purchase grants the Customer a personal, non-exclusive and non-transferable right of use. Any reproduction, distribution, resale, publication or commercial exploitation of the content without the Seller's prior written authorization is strictly prohibited. Any unauthorized use is an infringement punishable under applicable law.
Clause 16 — Right of withdrawal
16.1 General principle. Under Article 102 TRLGDCU, consumers generally have 14 calendar days to withdraw from a distance contract without having to give a reason.
16.2 Exception for digital content. Under Article 103.m TRLGDCU, the right of withdrawal does not apply to the supply of digital content not provided on a tangible medium where performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal. By completing the purchase and downloading the content, the Customer expressly gives that consent and acknowledges the loss of this right from the moment they access or download the file.
16.3 Alternative commercial guarantee. Notwithstanding the above, the Seller voluntarily offers its own commercial guarantee, more flexible than the statutory right of withdrawal: the 30-day satisfaction guarantee described in Clause 17.
Clause 17 — 30-day satisfaction guarantee
17.1 Principle. Regardless of the legal exception described in Clause 16.2, the Seller offers each consumer Customer a 30-day satisfaction guarantee from the date of purchase.
17.2 What it covers. The guarantee covers the full amount paid for the order concerned.
17.3 How to request it. The Customer must send an email to legavia.es@gmail.com within 30 days of purchase, indicating the email address used for the order.
17.4 Refund time frame. The refund is issued within 48 to 72 business hours of receiving the request, using the same payment method as the original purchase. How long it takes for the amount to appear in the Customer's account depends on their bank.
17.5 Relationship with statutory rights. This commercial guarantee is in addition to, and does not replace, the Customer's statutory rights, in particular those relating to the conformity of digital content (Articles 114 et seq. TRLGDCU): the content must be of satisfactory quality, fit for purpose and as described. The Customer may rely on those statutory rights independently of this guarantee, even after the 30-day period has passed.
17.6 Limit. The guarantee may be refused in cases of clear abuse, in particular repeated requests by the same customer on successive purchases of the same product.
Clause 18 — Customer service
For any inquiry, the Customer can contact the Seller at legavia.es@gmail.com. The Seller undertakes to acknowledge any request within a reasonable time, generally responding within 48 business hours, Monday to Friday except public holidays.
Clause 19 — Personal data
In connection with order processing, the Seller collects and processes the Customer's personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD). The provisions on the collection, processing, retention and protection of personal data are set out in the Privacy Policy available on the Site. The Customer has the rights of access, rectification, erasure, objection, restriction and portability provided by applicable law, and may lodge a complaint with the Spanish Data Protection Agency (AEPD).
Clause 20 — Disputes
In the event of a dispute, the Customer is invited to first contact the Seller at legavia.es@gmail.com to seek an amicable solution before taking any legal action.
Clause 21 — Alternative dispute resolution
Where a dispute cannot be resolved directly, the consumer may turn to the Spanish Consumer Arbitration Boards (Sistema Arbitral de Consumo) or to the European online dispute resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr. Participation in these procedures is voluntary and does not affect the Customer's right to go to court.
Clause 22 — Governing law and jurisdiction
These Terms are governed by Spanish law. In the event of a dispute, the consumer may bring a claim before the courts of their own place of residence or the Seller's, in accordance with the consumer protection rules of the Spanish Civil Procedure Act, without prejudice to any other forum available to them by law.
Clause 23 — Changes to these Terms
The Seller reserves the right to change these Terms at any time. The terms applicable to an order are those in force and accepted by the Customer when the order is confirmed. The current version is available at any time on the Site. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The Seller's failure to enforce any provision at a given time will not be construed as a waiver of the right to enforce it later.